The information contained within this document is applicable to all travellers regardless of whether you have booked directly with an airline, with a tour operator or through a travel agency.

We advise everybody to check your insurance policy to see what insurance cover you have for flight cancellation, disruption and abandonment.

For the latest information about your flight check your airline's website. Your airline must explain your legal rights which you will find on their website - along with information about making a claim for compensation.

Departure from an EU Airport

Departure within 7 days

Under regulation (EC) 261/2004 You are entitled to the following if:

• Your flight was cancelled within 7 days from the due date of departure and including the date of departure.

• Your new flight leaves more than 1 hour before your original flights should have departed

• Your new flight arrives more than 2 hours after your original flight should have arrived.

1. Refund or re-routing

• If you choose not to travel the airline must provide you with a refund of your unused tickets within 7 days;
• If your flight is a 'connecting flight' and you no longer wish to continue with your journey the airline must provide you with a full refund of the total cost of your ticket and of any you will not be using of your intended journey within 7 days along with a free flights back to your original point of departure.

Alternatively:

• You can choose to accept an offer of re-routing to your final destination as soon as practicably possible;
• The airline must pay any costs for transfers to another airport if your new flight departs from there.

NOTE 1: The airline is not legally obliged to reimburse you for any costs or financial losses associated with your trip such as hotel accommodation, resort transfer, car hire etc. You will need to liaise with your holiday company if appropriate or insurer in relation to these expenses and losses.

Page 1, 2, 3, 4