The document is dedicated to providing advice for air passengers setting out your legal rights when a flight is delayed. Your rights are the same whether you have booked a package holiday, a dynamic package or booked flights directly with an airline. 
We advise everyone to check your insurance policies to see what cover you have for flight cancellation, disruption and abandonment. 
Check your airline’s website for the latest advice and information about your rights. Information about making a compensation claim will be displayed on your airline’s website. 
Departure from a European Union (EU), European Economic Area (EEA) or Swiss Airport 
Under Regulation (EC) 261/2004 you are entitled to the following depending on the distance of your intended 
destination and length of the delay: 
• Assistance and welfare at the airport; • A Refund; • Compensation (in limited circumstances). 

Assistance at the airport 
Distance of Flight Length of Delay
Over 3500km More than 4 hours 
1500-3500km More than 3 hours 
Up to 1500km More than 2 hours 
Departures Assistance 
Meals and refreshments in relation to waiting time and two free telephone calls, emails, telexes or faxes. 
Meals and refreshments in relation to waiting time and two free telephone calls, emails, telexes or faxes. 
Meals and refreshments in relation to waiting time and two free telephone calls, emails, telexes or faxes. 
NOTE 1: For delays: overnight hotel accommodation and free transfers to and from the accommodation should be provided by the airline without charge. 
NOTE 2: For passengers checking in – in the event of a flight delay the airline must by law display information at its check-in desks informing passengers of their legal rights. Passengers should also be given a copy of their legal rights if during check-in a flight delay is advised.